Our support package
We updated our support package this year, allowing all customers to access support from our main tech guy Jon. As a Web Guys customer, if you need ANY help with your website, you can schedule some time with Jon. During this 30 minute call, you can discuss your website needs, take on a little training to help you with your website or ask Jon questions about your website. Plus, you get to have a little chat with him too! During 2021, Jon held 568 training and support Zoom calls and replied to a huge 4334 support emails. You are most definitely not alone when you embark on a journey with The Web Guys!Websites
It’s been another bumper year for website builds and during 2021, we have had on average 85 websites in the production phase at ALL times month on month! It’s been a busy year for the tech team and they have seen a wide range of business sectors too! Over the year there have been builds for all kinds of businesses including;- Human Resources
- Business coaches
- Marketing enterprises
- Clothing companies
- Virtual assistants
- Barristers
- Leisure & Fitness
- Car Club
- Distillery
- Teaching/Learning
- Letting agents
- Consultants
- Food Businesses
- Engineering & construction
New service launch
We have recently launched a NEW SERVICE! This new social media package is in association with social media powerhouse, Georgia Portogallo. Within our new packages, you get one of our professional websites AND social media growth with Georgia Portogallo.
Georgia recently supported Bart Horsten to grow his Instagram page and increased both his followers and website traffic!! Keep an eye out for more information on this in 2022…
Bart Horsten
It’s been another great year sponsoring Bart Horsten! Brian has been along to many of Bart’s events - which you will know if you follow us on social media! Bart had a great season and we are very much looking forward to continuing to support him in 2022. Bart also launched a new club membership - Club BH50. This is a community for Bart’s fans and supporters to access newsletters, updates, prizes, exclusive content and so much more.
As you can see, 2021 has been a brilliant but incredibly busy year and we cannot wait to see what 2022 has in store for us. If you want to keep up to date on all The Web Guys latest, then follow us on social media or visit our website.
See you all in the New Year.
How Our Customer Support Evolved in 2021
In 2021, we fundamentally changed our approach to customer support to provide more direct and personal assistance. Previously, clients might have used a more traditional ticketing system, but we identified a need for direct expert access. The goal was to reduce resolution times and empower our clients to manage their own sites more effectively.
The new system gives every customer the ability to schedule a dedicated 30-minute Zoom call with our lead technician, Jon. This one-on-one time can be used for troubleshooting, asking technical questions, or receiving personalised training. This shift is reflected in the numbers: Jon personally handled 568 support calls and replied to 4334 support emails throughout the year, ensuring no client feels alone after their website goes live.
The Technology Powering Our 2021 Projects
Throughout 2021, our technical team delivered an average of 85 websites in production each month, leveraging robust and scalable technologies to meet diverse client needs. The majority of our builds for service-based businesses like consultants, barristers, and coaches were developed on the WordPress platform, prized for its flexibility and user-friendly content management system (CMS).
For e-commerce clients, such as the clothing companies and food businesses we worked with, our primary solution was building custom online stores using WooCommerce. This allowed for deep customisation of the user experience and integration with various payment gateways. By focusing on these powerful and widely-supported platforms, we ensure our clients receive a final product that is not only professional but also secure and easy to maintain long-term.
How Our Social Media Service with Georgia Portogallo Works
Our new service launched in 2021 is a comprehensive digital growth package, created in partnership with social media expert Georgia Portogallo. It was designed to solve a common problem for new businesses: having a great website with no traffic. The service integrates our professional web design process with a targeted social media strategy from day one.
The process begins with building a high-quality website. Simultaneously, Georgia develops a content and engagement strategy for key platforms like Instagram. As seen with our client Bart Horsten, this approach directly translates into measurable results. Georgia's strategy grew his Instagram following, which in turn significantly increased his website traffic. This package provides clients with a cohesive strategy for both their website and social channels, ensuring one powerfully supports the other.
Your Questions About 2021 Answered
What was the most significant change to The Web Guys' support system in 2021?
The biggest change was the introduction of direct, one-on-one support calls. All customers can now schedule a 30-minute Zoom session with our lead technician, Jon, for personalised training, troubleshooting, or to ask questions about their website.
What kinds of businesses did you build websites for in 2021?
We worked with a very diverse range of sectors, including legal professionals like barristers, business coaches, HR firms, e-commerce clothing companies, and even international clients in the United States and Israel.
How does the new social media package work?
It combines a new professional website with a managed social media growth strategy from our partner, Georgia Portogallo. The goal is to build an audience on social media and convert that engagement into tangible website traffic and business leads.
